Quality Improvement Manager

New Yesterday

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

As Quality Improvement Manager, you will play a key role in shaping and strengthening quality across both our manufacturing facilities in North Devon. You will lead quality assurance and quality control activities, helping ensure products consistently meet customer requirements, regulatory obligations, and internal quality standards.

In this role, you will have the opportunity to drive continuous improvement, support compliance with recognised standards such as ISO and BRC, and influence a positive, site-wide culture of quality and accountability.

What You’ll Be Responsible For

Quality Management & Control

Develop, implement, and continually improve the Quality Management System (QMS) in line with ISO 9001, BRC Packaging, or other relevant standards.

Monitor quality performance and support teams in achieving consistent, high-quality outcomes.

Customer & Supplier Collaboration

Act as a key contact for customer quality enquiries, complaints, and audits, ensuring clear communication and timely resolution.

Work collaboratively with suppliers to address quality issues and support improvement initiatives.

Training & Development

Provide guidance and training to support effective quality inspection and assurance activities.

Encourage quality awareness and continuous improvement across all departments.

Documentation & Compliance

Maintain accurate and well-structured quality documentation, including certificates of conformity and test records.

Support new product introductions through structured quality planning and risk assessment.

Continuous Improvement

Lead and support initiatives to reduce waste, improve process capability, and enhance product consistency.

Use data and root-cause analysis to identify opportunities for sustainable improvement.

What We Offer

Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme

Ongoing training and development opportunities

24/7 confidential support for you and your family

Flexible working options and family-friendly policies

Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Ready to make an impact? Apply today and help us build a sustainable future together.

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job
Apply
Location:
St John's Wood
Salary:
£40,000 - £45,000 /annum
Job Type:
FullTime
Category:
Manufacturing/Surveying

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