Quality manager

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About the role Are you passionate about raising standards, driving improvement, and making a meaningful impact in people's lives? Were looking for a Quality Manager to join our dedicated Quality Assurance team.
This is a unique opportunity to play a key role in shaping high-quality, person-centred care across services, ensuring every individual we support can live a full and connected life.
You wont just monitor quality, you will influence it.
Acting as a critical friend to operational teams, you will challenge, support, and inspire continuous improvement whilst helping embed a culture of excellence, learning, and accountability.
This role requires national travel to be able to visit all of our services.
Key Responsibilities This is a varied and impactful role where no two days are the same.
You will: Lead quality oversight across a portfolio of services.
Carry out planned and unannounced inspections to ensure compliance and excellence.
Analyse incident data and audits to identify trends and drive improvement.
Provide expert advice, coaching, and support to managers and teams.
Deliver specialist training, including communication, dysphagia awareness, and positive behaviour support.
Support the development of Positive Behaviour Support (PBS) plans.
Ensure services remain inspection-ready at all times.
Contribute to policy development, reviews, and reporting.
Promote a culture of continuous learning and best practice.
What Were Looking For Were seeking someone who combines strong technical knowledge with a collaborative, people-focused approach.
You will bring: Experience in quality assurance, audit, or compliance within a regulated environment.
Strong knowledge of regulatory frameworks (e.g.
CQC, RQIA, CIW, Ofsted).
A track record of driving improvement in social care or similar settings.
Experience designing and delivering training or coaching programmes.
Excellent communication and stakeholder management skills.
Strong analytical thinking and attention to detail.
A genuine commitment to inclusion, diversity, and person-centred care.
Maybo accreditation (or willingness to work towards it) is desirable.
AboutSense Webelievethateverydisabledpersonshouldhavetheopportunitytoconnectwithothersandbeincludedintheworld.Weuseourknowledgeandexpertisetodeliverpersonalised,creativeandflexiblesupportateverystageoflife.Senseisproudtobea disabilityconfidentleader .
WorkingatSensecanbeincrediblyrewarding;weoffertheopportunitytoworkinalarge,diverseandsuccessfulcharitywherepeoplecandeveloptheirskills,knowledgeandcareersinasupportiveandflexibleenvironment.Inaddition,wehaveexcellenttraininganddevelopment,theopportunityforyoutojoinourGroupPersonalPensionschemeandagenerousannualleaveentitlement.
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Location:
Selly Oak, Birmingham
Job Type:
FullTime
Category:
Healthcare And Medical

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