Quality & Repairs Performance Manager

New Yesterday

SW-007-REPQ-162
Quality & Repairs Performance Manager🔨
✅£65,000k per annum
✅Permanent role
✅Working directly for a Housing Association
✅Hybrid working (3 days office/2 days anywhere)
✅Office based in Notting Hill/Ladbrook Grove
Key Responsibilities:
✅Working directly for a Housing Association
✅Overseeing:
Repairs
Compliance & Complaints/Disrepair working
📌All aspects of Homecare
✅Work closely with both internal and external stakeholders
What We're Looking For
A senior position responsible for the day-to-day management of quality, compliance, and coordination across responsive repairs, voids, homecare, and disrepair/complaints functions. The role ensures that workflows operate effectively, high-profile cases are prioritised, and services are delivered to contractual, regulatory, and customer satisfaction standards
Working closely with senior management, contractors, and stakeholders, the postholder will lead on service performance, commercial control, complaints resolution, and quality assurance within the social housing repairs and maintenance environment
Key Responsibilities:
Operational & Service Delivery
* Oversee the daily coordination of responsive repairs, voids, compliance and disrepair casework
* Ensure all works are delivered using approved Schedules of Rates (...
Apply
Location:
Colville
Salary:
£65,000 /annum paye with holiday pay
Category:
Management & Consultancy

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