Are you passionate about food safety, quality, and building strong customer relationships? Our Matthew Walker puddings site in Heanor is recruiting a Quality Systems Manager – a pivotal, customer-facing role responsible for championing, maintaining, and continuously improving our Quality Management System (QMS). This is an exciting opportunity to influence site-wide standards, ensure compliance with customer and industry requirements, and play a key role in strengthening customer confidence in our products and processes.Leadership & ManagementChampion cross-functional collaboration to embed food safety and quality as shared responsibilities across the site.Lead a joined-up approach to food safety and quality across Quality Systems, Quality Assurance, and Operations.Coach and develop the Quality Systems Coordinator, setting clear objectives and supporting training needs.Act as deputy for the Technical Manager when required.Quality Systems & ComplianceMaintain and evolve the Quality Management System in line with industry standards, customer requirements, and technical advancements.Ensure full factory compliance with customer policies, Codes of Practice, and BRC standards.Manage the internal audit programme to meet BRC and private-label customer requirements.KPI ManagementMeasure, trend, and report performance against internal and customer KPIs.Drive ownership and follow-through on all KPI-related actions.Customer FocusSupport the Site Technical Manager during customer visits and technical audits to ensure successful outcomes.Lead day-to-day BRC and retailer audit management, ensuring timely and effective close-out of non-conformances.Ensure customer complaints and queries are handled promptly and effectively.Maintain strong communication and collaboration with commercial teams, ensuring all requests are managed efficiently.Manage the external audit programme.Undertake any additional duties as directed by the Technical Manager and deputise in their absence. #J-18808-Ljbffr