RAN Performance Architect (Snowhill, Birmingham, United Kingdom) Recruiter: Luke Byrne Career Grade: D Internal Closing Date: 29/8/25 Location: Birmingham, Bristol, London, Manchester or Glasgow Why this job matters This role has a direct impact on:

If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. • EE/BT current & future Network Performance, Network Efficiency & Subscriber’s Experience (inc Emergency Services Network). • Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network. • Positive/Negative perception/PR of Network performance/customer experience. • influencing our internal/external stakeholders and suppliers to deliver the Best Network objectives. What you’ll be doing • Accountable for the assessment of new products, services and capability uplift projects into the RAN Performance, Optimisation and Design teams. • Accountable for converting those requirements into a fully costed operational RAN Performance & Optimisation solution and/or operating model. • Work with stakeholder teams to gather inputs and ensure proposed model works for the end users and is feasible from a tooling/process perspective. • Accountable for defining appropriate KPIs, SLAs and mechanisms for monitoring new capability or contracts. • Regularly review ongoing operational models/processes for improvements in ways of working and cost effectiveness. • Provide technical thought leadership. • Provide effective stakeholder management into projects and peer teams. Skills and Experience Skills you'll need to succeed • Good understanding of RAN Performance analysis and what counters and KPIs mean. • Good understanding of the parameters that effect RAN Performance, Service and End User experience. • Good understanding of 4G, 5G and Mission Critical mobile network architecture and how RAN fits into, influences or is influenced by the wider mobile network. • Use of operational support systems (OSS) tools and systems.

Experience you’d be expected to have • Experience of working for a mobile network operator, vendor or managed service supplier. • Experience of working on RFI’s and RFP’s. • Understand commercial impact of technical requirements. • Worked as part of a team managing 3rd party performance would be advantageous. • Transformation experience • Understanding of ITIL v4 concepts and practices. • Managing relationships with stakeholders to deliver required outcomes. • Managing multiple priorities and effectively communicating to ensure alignment. Benefits • 10% on target bonus • BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% • From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up. • Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more. • 25 days annual leave (not including bank holidays), increasing with service • 24/7 private virtual GP appointments for UK colleagues • 2 weeks carer’s leave • World-class training and development opportunities • Option to join BT Shares Saving schemes About us BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other. While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era. A FEW POINTS TO NOTE: Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. DON'T MEET EVERY SINGLE REQUIREMENT? Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.