Renault Cardiff has an exciting opportunity for a Receptionist / Dealership Host to join our friendly team on a part time basis.  This is a customer facing role which involves being the first point of contact for customers either by welcoming them to the dealership or dealing with them over the phone in a polite and professional manner.

Working pattern

The working hours are Friday 8am-6pm, Saturday 8.30am-5pm with 30 minutes lunch break.  This is 17 hours per week.  Holiday cover for the other Receptionist will be required (advance notice given).

What you’ll be doing

Meet and greet all customers and visitors warmly and professionally, and direct them to the relevant individual/department in a helpful and welcoming manner.

Answer incoming telephone calls in line with Renault Retail Call handling standards and warm transfer customers to the relevant person / department.

Accurately direct callers to the appropriate person / department. Relaying messages and personally ensuring that the call is returned

Ensure that the reception phone is always attended during opening hours and that reception cover is arranged in advance of breaks, lunch, holiday and other absences.

Complete daily employee site attendance register and send completed form to HRM in a timely manner.

Ensure all visitors to the site are logged in the visitors’ book.

Accept delivery of small parcels and advise addressee for collection.

Create and maintain incoming call logs and walk-in customer list

What you’ll bring

Extensive previous experience working in a fast-paced receptionist / host role

Ability to provide an outstanding level of customer service

Experience in operating a telephone switchboard and a computer-based messaging system (desirable)

Ability to manage incoming and outgoing post and deliveries

Effective communication skills with a warm friendly manner

Pleasant, helpful and courteous manner

Proficiency in Microsoft Office Suite and CRM software

What’s in it for you

A salary of £11,235 pa

25 days annual leave plus Bank Holidays (pro rata)

Holiday buy / sell scheme

Pension scheme with life assurance

Subsidised car option after 3 months’ service (loan plan scheme)

Share options

Enhanced maternity and paternity leave

Gym membership discount

Cycle-to-work scheme, discounts on company products and services

Learning and development opportunities

Superb career opportunities Group-wide

Interested?  Apply now