Our client, a well-established law firm based in Hedge End, Hampshire is seeking a professional and friendly Legal Receptionist to join their team.

This client-facing role is responsible for providing an excellent first impression of the firm, delivering a high standard of service to clients both in person and via telephone or email, while supporting the smooth running of reception and administrative processes.

Key Responsibilities:

• Greet all clients in a warm, professional manner and ensure a positive client experience • Answer incoming telephone calls promptly and direct enquiries appropriately • Provide clear information regarding the firm’s services, processes, and procedures • Maintain a professional and welcoming reception environment at all times • Ensure reception areas, meeting rooms, desks, and waiting areas are kept tidy and presentable • Complete all reception-related administrative tasks to a high standard • Receive and process client payments accurately • Receive, check, and handle client documentation and identification in line with regulatory requirements • Sort and distribute incoming post promptly • Maintain strict confidentiality in all client matters • Ensure adherence to internal compliance procedures and GDPR requirements

Requirements / Skills / Experience:

Essential:

• Professional and friendly approach with excellent customer servi...