Receptionist / Repairs Scheduler (Housing Services)

Permanent

We are working with one of our Housing clients to help them recruit for a Receptionist with strong administration and scheduling experience to join a busy housing and property services team within a resident‑focused organisation.

This is a varied, front‑facing role that sits at the heart of responsive repairs and property services. You'll act as the first point of contact for residents and visitors, while also playing a key role in scheduling repairs, coordinating contractors, and ensuring works are delivered efficiently and compliantly.

The role

You'll be responsible for:

Managing reception duties and handling enquiries face‑to‑face, by phone and email Logging and scheduling responsive repairs, communal works and void works Coordinating appointments between residents, surveyors, operatives and contractors Tracking damp, mould and disrepair cases, ensuring documentation and records are accurate Applying priority times and schedule of rates to repair orders Monitoring progress of works and following up to ensure completion Supporting invoice processing, compliance checks and performance reporting Maintaining clear communication with residents throughout the repairs process

What our client is looking for

Experience in a reception, front‑of‑house or customer‑facing admin role Previous experience within ...