Receptionist

New Yesterday

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey... OUR HOTEL At Hotel Indigo, we welcome all guests into ourneighbourhoodand share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. Our 122-bedroom boutique hotel reflects our vibrant city, where bespoke design meets classic Welsh Heritage How will you inspire the eclectic rhythm in our hotel? How will you bring the local neighbourhood story to life? At Hotel Indigo hotels, were excited to meet spirited characters who can delight the most curious guests. A DAY IN THE LIFE OF A RECEPTIONIST AT OUR HOTEL Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay! Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP. Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience. Master the art of multitasking: from answering calls and managing bookings to handling guest requestsall with a positive vibe. Keep the front desk looking sharp and organised, setting up a welcoming space that feels like home. Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch. Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.
WHAT WE NEED FROM YOU A people person with a knack for making connections and creating memorable guest experiences. Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge. Detail-focused and organised, ensuring every reservation, request, and check-out goes off without a hitch. A quick thinker who loves to solve problems and keep things running smoothly, even when its busy. A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments. High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same. OUR BENEFITS You will have access to a benefits package we believe truly works for our people Discounted hotel room rates for you and your friends & family at RBH & IHG Hotels An additional day's leave for your birthday Enhanced Annual Leave for Long Service. Earn up to an extra 5 days Holidays. Enhanced Maternity, adoption & shared parental leave Course Sponsorship 50% F&B discount at RBH hotels & IHG Hotel 50% F&B discount at Hotel Indigo Cardiff Unlimited use of our fully equipped gym Refer a Friend scheme (earn £250 for each referral up to 5 referrals) Flexible working arrangements Wagestream - choose how and when you get paid Life Insurance Employee Assistance Programme. 24-hour support. Social and wellness events and activities all year round Free meals on duty saving you over £1000 per year EQUAL OPPORTUNITIES RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
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Location:
Cardiff
Job Type:
FullTime

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