Recoveries Manager Key Responsibilities:

Ensure that the team provides courteous and professional customer service while negotiating repayment terms with customers Address escalated customer issues and resolve complaints in a timely manner, maintaining a high standard of customer satisfaction Liaise with internal and external stakeholders, including legal and compliance teams, to address complex cases and escalate issues when necessary. Constant review of the recovery process to ensure it adheres to all regulatory requirements adhering to the requirements of the insurer and management. Adhere to all relevant policies, local processes, regulatory and business service level agreements Conduct regular performance reviews, provide coaching, and support ongoing development to enhance the teams skills and productivity. Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken. Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to RG Claims Recoveries. Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording ...