Reporting To: Area Operations Manager/ Assistant Operations Manager

Location: This is a multi-site role covering Barnsley and Leeds . Regular travel between both locations is required in line with business needs.

Shift: Any 5 days out of 7

Roles and Responsibilities

• Coordinate and oversee day-to-day operational delivery across Barnsley and Leeds sites.
• Travel between sites as required to ensure appropriate on-site presence and operational coverage.
• Act as a key operational contact for client stakeholders and attend client meetings where applicable.
• Conduct on-site recruitment activities including interviewing, recruiting, and running inductions.
• Deliver worker inductions on site and ensure all compliance documentation is complete prior to deployment.
• Manage daily workforce bookings, shift allocations, and fulfilment requirements.
• Develop and maintain rolling 4–6 week workforce forecasts based on client projections and demand trends.
• Proactively forecast labour requirements and adjust recruitment pipelines accordingly.
• Build and maintain talent pools for high-volume or critical roles.
• Collaborate closely with recruitment teams to ensure pipeline adequacy and proactive candidate flow.
• Monitor attrition trends and implement retention countermeasures.
• Analyse no-show trends and introduce preventative engagement measures.
• Coordinate short-notice cover and manage absence replacement efficiently.
• Monitor attendance, performance, and workforce conduct, escalating issues where necessary.
• Ensure accurate submission, checking, and approval of timesheets prior to payroll deadlines.
• Maintain high levels of client service and resolve operational queries promptly.
• Utilise and manage ATS, CRM, booking systems, workforce management platforms, and AI-driven tools effectively.
• Actively adopt automation systems to improve booking efficiency and reduce manual processing.
• Monitor data integrity across all systems and ensure accurate booking input and system updates.
• Analyse workforce data and operational analytics to identify trends and improve fulfilment rates.
• Ensure compliance with Right to Work legislation, AWR Regulations, Working Time Regulations, and internal governance standards.
• Maintain full audit readiness at all times.
• Support and participate in internal and external compliance audits.
• Escalate compliance risks or operational concerns immediately.
• Review response times and operational analytics (including system data such as Respond metrics) as part of ongoing performance management.
• Contribute to continuous improvement initiatives and operational efficiency projects.
• Attend and actively participate in annual training and mandatory compliance training sessions.
• Remain proactive in monitoring local and national labour market trends to inform recruitment strategy and workforce planning.

Performance Expectations and KPIs

Performance in this role will be measured against structured operational and compliance metrics, including but not limited to:

• Achievement of agreed fulfilment percentage targets across both sites.
• Maintenance of service level agreements and client satisfaction standards.
• Reduction in last-minute unfilled shifts and improved response times to absence cover.
• Accuracy of booking input, timesheet submission, and system data (target accuracy levels to be agreed).
• Zero tolerance for booking workers with expired Right to Work documentation.
• Full compliance documentation completion rates.
• Demonstrated active adoption and use of AI tools and automation platforms.
• Reduction in manual processing time through effective system utilisation.
• Contribution to digital improvements and process optimisation.
• Maintenance of labour cost efficiency and reduction in avoidable pay queries. xbpsjku

KPIs will be reviewed periodically and may be adjusted in line with business needs.