Regional General Manager - Operations

New Yesterday

City Manager Client Experience & Operations We're looking for a driven, inspiring, people-focused leader to manage and mentor a group of Centre Managers across multiple locations in central London, ensuring high performance, top-tier client satisfaction, team development and strong commercial outcomes.
You ll be the force behind operational excellence balancing strategic business planning with day-to-day leadership. From staff development and client retention to financial targets and local marketing, your impact will be felt across the board.
The Role:
Lead and support centre teams to achieve performance goals
Coach, develop and motivate a team of Centre Managers across central London
Ensure staffing, training, and operational coverage across buildings
Drive retention, renewals, and new sales alongside commercial functions
Maintain exceptional customer experience throughout all centres
Oversee client transitions and ensure seamless move-ins/move-outs
Identify new revenue opportunities and strengthen our market position
Audit operations and support continuous improvement
Create a high-performance culture and real pride in the work being delivered
Qualifications & Experience Required:
Essential:
Extensive track record in a fast-paced, multi-site operational or service-led business where client experience is key
Proven ability to manage, coach, and develop teams to achieve business goals
Strong relationship-building and stakeholder management skills
Highly organised, adaptable, and comfortable with shifting priorities
Commercially aware with the confidence to challenge the status quo
Desirable:
Experience in the serviced office or flexible workspace sector
Working knowledge of Salesforce
Proven ability to self-generate leads and build a strong sales pipeline
Background in facilities and operations management
Recognised qualifications in leadership, operations, or sales
A driven and ambitious mindset with a passion for success
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Location:
London
Job Type:
FullTime

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