We are partnering with a nationally expanding premium coffee franchise group to appoint a senior operational leader responsible for driving performance across a multi-site estate.

This is a commercially accountable, field-based leadership role. It requires discipline, pace and the ability to raise standards consistently across dispersed regions.

The Brief

You will support group leadership in strengthening operational performance across a national portfolio of branded stores.

Your remit will focus on:

• Commercial delivery
• Labour control
• Standards and compliance
• Leadership development
• Performance accountability

What We Are Looking For

You will bring significant multi-site hospitality experience, ideally across 15 or more locations, within a structured branded environment.

You will understand:

• Franchise dynamics and the balance between brand and commercial performance
• Full P&L ownership at regional level
• Managing and developing area or district-level leaders
• Driving EBITDA performance, not just sales

Experience within premium coffee, QSR or structured fast casual brands is highly relevant.

The Profile

The right individual will be:

• Standards-led and operationally disciplined
• Highly commercial with strong labour cost awareness
• Comfortable challenging underperformance
• Calm and composed in pressured environments
• Structured in approach and consistent in delivery
• Protective of brand integrity and stakeholder relationships

This is not suited to someone seeking a lifestyle regional role. It requires visible leadership and execution focus.

Key Measures of Success

You will be accountable for:

• Regional sales and EBITDA growth
• Labour optimisation and margin protection
• Audit and compliance standards
• Mystery shopper performance
• Succession planning and bench strength
• Supporting other regions when required

We are specifically seeking operators who can evidence:

• Portfolio scale and complexity
• Tangible margin improvement
• Labour percentage improvements
• Audit score uplift
• Decisive management of underperformance

The Opportunity

This is a senior role within a growing national franchise business with clear ambition and investment behind it.