Contract: Permanent/Full time

Compensation:

If you've worn a pair of glasses, we've already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

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Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what's possible.

Your Purpose

Reporting directly to the Commercial Director, you will develop, build and maintain relationships within the South East of England by managing, coordinating and directing the activities of a team of Business Development Managers (BDMs). In doing so, ensuring that sales and key product penetration targets are exceeded, team objectives are met, and expenditure remains within budget.

Your Key Tasks and Responsibilities

• To be the qualified point of contact for customers and commercial teams on prescription complete pairs in order to drive sales within a defined region.
• Increase overall Essilor business (direct and indirect) in the region in accordance with quarterly / annual targets by ensuring that BDMs focus their activities on the business areas that will ensure they achieve target.
• Build customer relationships and be accountable for day-to-day sales performance for the region, monitoring service levels in order to develop the business and ensure that Essilor becomes the preferred supplier.
• Direct additional customer support for nominated accounts, delivering added value through teamwork and collaboration with the BDMs but also from the Transitions team.
• Monitor sales activity and customer requirements to enable accurate forecasts of lens volumes to be made for the production and logistics departments. To ensure that there are sufficient stocks of lenses, consumables and products stock levels to satisfy customer demand.
• Maintain sales analysis, data reporting through salesforce.com and team administration to allow development/adjustment of the GB sales strategy.
• Work with the marketing team to plan and implement promotional and training programmes and to assist BDMs to understand more effectively their marketplace through the provision of market data.
• Act as the commercial representative for proximity glazing for the relevant region.
• Manage both team and individual performance within the region to achieve sales targets and in line with company values, policies and procedures. Proactively manage poor performance and maintain a growth culture that embraces change.
• Ensure regular co-travel and accompany customer field visits across the region.
• Ensure that staff are competent in all aspects of their role and that they are sufficiently trained to cover all eventualities, undertaking training and coaching as it is required to enhance team performance.
• At all times to act as an ambassador of Essilor and its values.

• To work in line with duty of care to self/others and ensure Health & Safety guidelines are followed in line with company policy.
• To protect the health and safety of visitors / contractors / external providers brought to site and ensure relevant H&S guidelines are meant.
• To bring to the attention of the business hazards, risks, concerns, accidents or near misses.
• Comply with any local PPE requirements.
• To ensure health and safety requirements are met for/ by reporting team, by formal or informal inspections.
• To ensure all staff under their control are adequately informed, trained and Supervised on HS&E issues & where necessary arrange or do the training.
• To ensure adequate provision and use of safety equipment including PPE for area (in line with department procedures, Risk Assessments etc)
• To foster and represent a culture of H&S compliance
• To ensure suitable and sufficient accident investigations are carried out.
• To work in line with in line with Environmental & energy policies.
• To ensure visitors / contractors / external providers meet relevant environmental procedures while on site.
• To bring to the attention of the business environmental hazards, risks and concerns.
• To ensure environmental requirements are met for/ by reporting team.

• Proven success of account management experience in a related field
• Previous experience of managing a team and ability to manage in a positive, progressive way
• To be self motivated and able to motivate others
• Previous experience in the Optical industry with knowledge of all Company products and processes.
• A high level of commercial understanding together with customer care and instructional techniques, and sales, financial and market data analysis and reporting
• A proven ability to influence and communicate at all levels both verbally and in writing
• A proven ability to negotiate at all levels
• An ability to work alone and as part of the team
• To be well organised, able to plan and work to tight deadlines on own initiative
• An ability to multitask and work effectively under pressure
• A high level of computer literacy
• It would be advantageous to have a proven track record of delivering effective training and coaching to change behaviour
• It would be advantageous to have an extensive knowledge of budgetary construction and control, customer care, leadership and team building techniques
• An extensive knowledge of Essilor products and lens manufacturing processes is desirable.