Location: Sunderland (covering Sunderland and Newcastle)

Salary: Up to £50,000 depending on experience plus bonus

Contract: Full-Time, Permanent

Are you an experienced Registered Manager looking for a role where you can truly make your mark? If you're passionate about delivering high-quality homecare and want to be part of a team that genuinely supports you to succeed, we'd love to hear from you.

We're looking for a Registered Manager to lead our domiciliary homecare service across Sunderland and Newcastle — taking an established service forward and continuing to build on the strong foundations already in place.

At Routes, we're an incredible team of people from all walks of life, brought together by one thing: we all care about making a difference. Not just for our clients, but for our workers too.

For the last 15 years, we've been delivering high standards of care that put people's wants and needs at the heart of everything we do — helping people live the way they choose, in the comfort of their own home.

We know managing a homecare service can be demanding, and that's why we've built a support structure designed to help our managers thrive, not struggle alone.

You'll have backup at every turn:

• Centralised support teams — HR, Payroll, Quality and Marketing to name a few
• Our in-house recruitment team — we recruit our own staff and have zero agency use, so you'll always have the team you need
• Routes Academy — ongoing training and development for you and your team, because we invest in your growth
• Senior Leadership Team access — regular support, mentoring and a seat at the table where your voice matters
• Digital Care Plans — modern systems that make operations efficient from day one
• Dedicated IT support — a friendly tech team on hand whenever you need them

And of course, the perks:

• Wellbeing and financial support through our Employee Assistance Programme (EAP)
• 25 days holiday plus bank holidays — and an extra day off for your birthday
• Buy and sell holiday scheme
• Pension scheme
• Competitive salary up to £45,000 plus an attractive performance-based bonus
• A genuinely supportive workplace culture

• Proven experience as a Registered Manager in a domiciliary care setting
• A good understanding of CQC regulations and standards
• NVQ Level 5 in Health and Social Care (or equivalent)
• Experience managing care packages across a geographic patch
• Strong organisational and time management skills
• Commercial awareness — you'll be involved in managing budgets, resources and service performance
• A full valid UK driving licence and access to a car
• Someone who is calm under pressure, solutions-focused and genuinely cares about the people they support

• Leading daily operations across the Sunderland and Newcastle area
• Continuing to develop and grow an established, well-regarded service
• Building and developing your team through coaching and Routes Academy
• Implementing care plans that truly meet service users' needs
• Ensuring CQC compliance and best practice, supported by our Quality team
• Building strong relationships with commissioners, service users, families and the local community
• Managing service budgets and resources effectively

This is a fantastic opportunity to step into a role with real scope — leading an experienced team in a service that's already delivering great care, with the full backing of a national organisation behind you.

If you're ready for your next chapter in homecare leadership, we'd love to talk.

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