(Remote) People Service Manager
New Today
Youll oversee a team delivering timebound, motivational interventions that bridge the gap between probation and community treatment servicesempowering individuals to engage in recovery and rebuild their lives.
Do you have proven experience managing services in substance misuse, criminal justice, or related fields.
Do you have strong leadership and people management skills, including remote team oversight.
Do you have a strategic mindset with the ability to drive performance and innovation.
Do you have excellent relationship-building skills with internal and external stakeholders.
In return you will be part of a mission-led organisation making a real impact in communities and shaping the future of recovery services in the criminal justice system whilst enjoying a varied, autonomous role with opportunities for growth and development.
Act as an ambassador for The Forward Trust, building strong relationships with Probation Services, Local Authorities, NHS, and other partners.
Contribute to the success of Forward Connect and the development of peer mentorship and recovery communities.
Develop and implement stakeholder engagement strategies and borough-level directories of services.
Support future service development and bidding activity in collaboration with senior leadership.
Service Delivery
Ensure delivery of high-quality, mixed-modality interventions (1:1, group, peer-led, virtual) in line with HMPPS standards.
Lead on continuity of care from custody to community and develop throughcare pathways.
Ensure services are audit-compliant and aligned with the Refer and Monitor system.
Performance & People Management
Line manage Team Leaders and oversee recruitment, supervision, and development of staff.
Monitor service performance against SLAs and contractual targets.
Develop training and succession plans to support staff growth and retention.
Manage budgets, resources, and service delivery across multiple sites.
Attend governance and quality assurance meetings, escalating risks and sharing best practice.
Ensure accurate data collection and reporting for audits, commissioners, and internal stakeholders.
Maintain compliance with all legal, regulatory, and ethical standards.
We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Flexible working
~ Training and development opportunities
~ Simply Health Cashback Scheme (optional)
~ Season Ticket Loan Scheme
~ Cycle to work scheme
~ Crisis Loan Scheme
~ Electric Car Scheme
~3 x Wellbeing Days (pro rata'd for part time employees)
~ 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
~ Contributory Pension Scheme Employer matched contributions of up to 6% in the first two years service and up to 9% thereafter
~ Death in Service Payment (2x annual salary)
~ Diversity at Forward Trust
This includes those with Lived Experience of addiction, offending, or homelessness.
This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio-economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.
Employee Screening and Eligibility to Work We recognise the importance of safeguarding, dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.
- Location:
- Hull, East Yorkshire
- Job Type:
- PartTime