Reporting To: Head of Accounts & Account Director

Working Location: Hybrid / London (2 days a week on site at our Old Street office)

Searchland is a high-growth, B2B PropTech company transforming how businesses and individuals access and leverage property data. Our platform empowers property developers, land agents, architects, and planners with real-time insights, helping them make smarter, data-driven decisions when acquiring and developing land.

About the Role

We’re looking for a proactive and results-driven Renewals Manager to take full ownership of our renewal process, ensuring customer retention and protecting recurring revenue. In this pivotal role, you’ll partner closely with Customer Success Managers, Account Managers and the Partnerships Team to drive timely renewals, reduce churn, and contribute directly to our growth targets.

You’ll bring energy, structure, and a customer-first mindset to our renewal process, working to optimise workflows, identify and address risks early, and continuously improve outcomes.

Your Responsibilities

• Own the end-to-end renewal process for our SaaS product to ensure timely completion and maintain strong customer relationships.
• Partner with CSMs to secure renewals and consistently meet or exceed renewal rate targets.
• Drive save strategies for at-risk accounts up for renewal, with a target of 20% save rate.
• Qualify churn risks effectively, keeping the risk board accurate, high-quality, and actionable for internal teams.
• Continuously improve and streamline renewal workflows and playbooks, identifying opportunities for automation and scale.
• Track and action renewals via HubSpot and Stripe, ensuring all touchpoints and communications are timely and recorded.
• Escalate blockers and re-engage at-risk customers with agility, collaborating with internal teams to remove friction and maintain momentum.

About You

You’re a commercially minded operator with a strong grasp of SaaS renewal cycles and customer retention. You know how to manage a pipeline, spot risks early, and take action that drives results.

You’re confident working across tools like HubSpot and Stripe, and you’re comfortable making decisions based on data. You communicate clearly, collaborate well with others, and take ownership of your responsibilities without waiting to be asked.

You enjoy building repeatable processes, improving what’s already in place, and helping teams work more effectively together. Most of all, you care about delivering value – for customers and for the business.

Experience

• 2+ years’ experience in a SaaS renewals, customer success, or account management role
• Strong commercial acumen and an understanding of SaaS metrics (e.g., MRR, churn, renewal rate)
• Experience with tools like HubSpot, Stripe, and for reporting and workflow management
• A proactive, solution-oriented approach to managing risk and improving processes
• Exceptional communication and collaboration skills, with the ability to influence internally and externally
• High attention to detail, with strong organisational and time management skills
• Right to Work in the UK
• Previous experience in PropTech and/or start up environments
• Understanding of the UK property/construction market would be a huge plus.

Interview Process

30 minute introductory call with HR Team

30 Minute call with Account Director

1 Hour Call with Founder/Head of Accounts

What we offer

• 25 days annual leave + bank holidays off
• Your birthday day off and Christmas office shutdown as gifted leave
• A MacBook and home office equipment: monitor, mouse, keyboard, HDMI adapter for working from home as standard
• Flexibility on location & hours
• Employee EMI Scheme
• HealthShield Employee Cash Plan
• 1st week of the month is free lunch and work drinks
• Team building activities such as team bake-off, 3 Peaks and more
• Staycations and holiday abroad (subject to targets)

We are committed to creating an inclusive and diverse workplace where everyone feels valued and empowered to thrive. We welcome applications from all backgrounds, regardless of race, ethnicity, gender, sexual orientation, disability, age, religion, or any other characteristic. If you require any adjustments during the recruitment process, please let us know—we are happy to support you.

Role Type

Pay Rate

35000 GBP – 40000 GBP (Annum)

Company Overview

Behind every great project is a team of passionate professionals who bring ideas to life. We are designers, developers, strategists, and innovators, united by a shared vision to create meaningful experiences. Collaboration, creativity, and curiosity drive us forward, shaping the future with every project we take on.