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Repair Centre Manager

Exeter EX2 | Negotiable Salary

Motofix is a leading vehicle body repair provider with nine state-of-the-art centres across the Home Counties, South, and South West of England. We aim to set the benchmark for customer experience and quality in automotive body repair, guided by teamwork, ownership, respect, and eco-integrity.

Why join the Motofix family?

Trusted by Premium Brands: Approved by some of the world’s most prestigious automotive manufacturers, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.

Customer Experience: Our repair centre teams consistently achieve an “Excellent” Trustpilot rating for the service they deliver.

Training & Development: We invest in both technical and professional career pathways, supporting our people to develop their skills, progress their careers, and grow with the business.

What We Offer

Competitive salary plus attainable results-based bonus

Excellent benefits (with tailored travel package)

30 days annual leave (inclusive of bank holidays)

Workplace pension scheme

Comprehensive training and development opportunities

Long service rewards

Employee well-being services to support your mental and physical health

Complimentary uniform and personal protective equipment (PPE)

Life assurance cover

About the Role:

As a Repair Centre Manager, you will have full financial responsibility for a site with a turnover in excess of £3.8m and 26 staff. You will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results.

Key Responsibilities

* Act as the 'public face' of the site while managing all operational aspects of the branch

* Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development.

* Lead daily meetings with key team members to set and achieve output targets.

* Monitor and resolve customer complaints promptly and fairly.

* Collaborate with the Business Development team to deliver service-level agreements.

* Perform daily/weekly on-site and production reports and meetings

* Proactively gather and act on customer feedback to improve service delivery.

* Build detailed knowledge of client profiles to maximise upselling opportunities.

* Foster a flexible and well-resourced team environment.

* Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements.

What We Look For

* Passion and commitment to delivering high-quality repairs and excellent customer outcomes.

* Team-oriented individual with the ability to work independently.

* Strong knowledge of modern repair methods and a focus on maximising repair opportunities.

* Commercially savvy, with the ability to drive productivity and profitability.

* Enthusiastic about adopting best practices and continuous improvement.

* Minimum of five years’ management experience in a relevant field.

* Exceptional written and verbal communication skills, with a proven ability to develop and inspire teams.

* A collaborative and inclusive approach to team management.

* Proficiency in relevant software, including Office 365.

* VDA IMI and Audatex qualifications ().

About You:

You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation.

Interested? Apply today and a member of our Recruitment Team who will be in touch within 3 working days.

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