An exciting opportunity has arisen for an experienced Planner to work with a contractor based in West London on an ongoing basis.\n\nThis role would suit Repairs Planners, Repairs Scheduler's, Repairs Administrators with previous experience of repairs diagnosis and scheduling.\n\nDuties:\n\nLiaise with customers, arrange appointments, maintain relevant up to date progress on work being undertaken and dispatch information on completion of work\nLiaise with the client to ensure that data is maintained, and to assist with queries\nSchedule and allocate work to operational staff to ensure operational efficiency and effectiveness\nMaintain all records in accordance with business requirements and management instructions for the purpose of invoicing and KPI reporting\nProcurement of materials and services to maintain operational efficiency and effectiveness\nProvide up to date and accurate information on all work completed for the purpose of invoicing including clear reasons for all charges, charging rates and quantities of work completed by which operatives.\nGeneral administration duties\n Experience Required:\n\nPrevious experience of working with a Housing Association / Local Authority or Maintenance Contractor in either a Scheduling or Customer Service capacity\nExcellent communicator, with strong organisational skills\nGCSEs at Grade C or above and including Mathematics and English\nProficient IT skills including use of Microsoft Excel and Word Proven background in a customer service focused environment\nExperience of using database systems (Connect / Northgate / DRS)\nConstruction related knowledge