Reputation Manager

14 Days Old

Do you have the insight and influence to elevate a brands reputation across every touchpoint? Hendy Group has an exciting opportunityin our Marketing Teamfor a Reputation Manager. This position is fully on-site and open to candidates located anywhere within a commutable distanceof our operational sites acrossthe South Coast. The Opportunity: The Reputation Manager centralises,monitors, and analysesallaspects of Hendy Groups reputation, including customer satisfaction, digital reviews, and employeeperception. Theyconsolidatedata from OEM CSI scores, internal surveys, Glassdoor, and review platforms to provide a single, clear view of overall performance. Working closely with Operations, branch leadership, and Marketing, theyidentifyissues, implement improvements, and coach teams to strengthen both customer and employee reputation. Role responsibilities will include: Consolidateall reputation metrics; OEM CSI, digital reviews, and employee engagement into a single management dashboard and analyse trends toidentifygaps and opportunities. Produce monthly and quarterly reports with clear, actionable insights for leadership and Regional Operations Directors. Provide data-driven recommendations and ensure reporting aligns wi...
Location:
Southampton
Salary:
not provided
Job Type:
FullTime
Category:
Management & Consultancy

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