Salary - 28600 To provide an industry-leading rooms booking experience by handling contacts via phone and other mediums to match products with guest needs resulting in revenue generation, brand preference and customer loyalty. • To ensure all reservations enquiries are dealt with in line with the hotel's selling strategy and in accordance with company and brand standards (including effective handling of enquiries by phone, email & maintaining the reservations inbox. • To manage all aspects of the reservations journey – From initial call to the arrival of the guest. • Exceeding the guests expectations. Delivery and set up of pre booked packages such as birthday & romance packages. • Manage the restaurant diary and coordinate with the F&B teams on special occasions. • Work along side the M&E sales team with regards to bedroom allocations and room type management. • Supporting the M&E department with special occasion bookings such as Christmas, Mother's Day and Valentines. • To build relationship with all key Corporate accounts and bookers. • To be fully conversant with all facilities, services and special promotions offered by the hotels and use this information to maximise hotel sales. • To ensure all revenue is tracked accurately. • To provide a seamless customer experience through effective use of systems while using information and tools appropriately. • Complete detailed audit and maintenance on their Hotel PMS. (include upkeep and maintenance of PMS guests and companies profiles) • To promote the image of the hotel and the Company by the provision of quality customer care standards both internally and externally You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment. Having these core skills will put you one step further to joining Axiom Hospitality and the Gonville Hotel Cambridge. Benefits Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B; 28 days holiday, including bank holidays, increasing yearly to 33 days; Discounts across retail, restaurants, events and more through our benefits & rewards portal; Access to our Employee Assistance Line to support your Mental Health and Wellbeing; Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay; Yearly complimentary Axiom Xcape stayover after one year of service; A growing team with great training, progression, and promotion opportunities; Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire; Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more! Opportunities for all At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels' impact on the environment through internationally recognised eco-label certification. Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.

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