Reservations Manager

New Today

Global Talent 2020 are proudly working with one of Glasgows newest, largest, luxury life-styled branded Hotels, who are now looking for an ambitious Reservations Manager to drive, and support their in-house reservations team across this busy growing venue. This is initially a 12 -Month contract, covering Maternity. The role: The Reservations Manager will primarily lead, support, and oversee the reservations services, covering with the team all corporate and leisure reservations from end to end. Managing the group bookings services across the property and driving RevPAR. The Reservations Manager is part of the senior Hotel Management team and will report into the DGM and GM on a weekly basis. The small team are on property and will also conduct FAM showarounds of this stunning, evolving venue. The team is made up of Reservations Supervisor and a Reservations Agent. As part of this quality focused, friendly team, you will help them to ensure that the consistent delivery of quality guest services is of a luxury level standard in line with brand expectations, brand standards, and always leaves the customer with a positive customer experience with regards their booking. As Reservations Manager you will be used to being very customer and client facing, able to communicate concisely, empathically, and be approachable at all times. It would also be an advantage if you are conversant with Hotel PMS systems Opera or Reslynx. You must possess an eye for detail, remembering the "little things" that make a guest, or partys stay more welcoming. You will work with other departmental HODs across this unique venue, to ensure the whole guest journey is seamless. Understanding of a luxury 4 star/ 5-star brand standards are essential, in this Reservations Manager role, as is driving revenue opportunities, possessing strong people soft skills, time management, health &safety, training team members, whilst possessing first-class communication skills, and organisational skills are highly desired requisites for this modern growing brand. The person: Our client at Global Talent 2020, is looking for a hands-on, passionate, engaging energetic individual looking to step up into a head of department role. A leader type , with a focused, well organised mind, possessing a positive personality, and driven to achieve consistent high service standards and results. This is a multi-tasking role, in an amazing 4-star hotel environment. You need to be flexible and used to keeping your fingers on the pulse of an operation at all times. The benefit: This opportunity is with Global Talents 2020 reputable, locally respected global luxury brand, with an eye always on quality and friendliness. Excellent salary package, bonus, and extensive global company brand benefits are available. Interested? Get in touch, apply today and then lets talk...
TPBN1_UKCT
Location:
Glasgow

We found some similar jobs based on your search