Resident Liaison officer - West London

1 Days Old

Job Title: Resident Liaison Officer
Location: West London (must be able to travel across the region)
Salary: Up to £38,000 (depending on experience)
Package: Company vehicle or car allowance + fuel card

Overview
We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a growing team delivering works across West London. This is a key role acting as the main point of contact between residents, site teams, and stakeholders, ensuring projects run smoothly while maintaining excellent customer satisfaction.

Key Responsibilities

Act as the primary liaison between residents and operational teams during planned works
Build and maintain positive relationships with residents, addressing concerns promptly and professionally
Clearly communicate project timelines, scope of works, and any disruptions
Organise and attend resident meetings, consultations, and drop-in sessions
Manage and resolve complaints, ensuring they are handled efficiently and sensitively
Keep accurate records of all resident interactions and feedback
Work closely with site managers and contractors to ensure minimal disruption to residents
Support vulnerable residents, ensuring additional care and consideration is provided where required
Assist with access arrangements and ensure residents are kept informed throughout all stages of workRequirements

Previous experience in a Resident Liaison Officer or similar customer-facing role (ideally within housing, construction, or property services)
Strong communication and interpersonal skills
Ability to manage difficult conversations and resolve issues effectively
Highly organised with good attention to detail
Full UK driving licence and ability to travel across West London
Empathetic, approachable, and professional mannerWhat's on Offer

Competitive salary up to £38,000 depending on experience
Choice of company vehicle or car allowance
Fuel card provided
Opportunity to work on a variety of projects across West London
Supportive and collaborative working environmentThis is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a real difference within local communities
Apply
Location:
Brent
Salary:
£37,000 - £38,000 /annum
Job Type:
FullTime
Category:
Customer Services

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