Resident Liaison Officer

2 Days Old

Our client, a reputable social housing contractor is seeking a Resident Liaison Officer to join their team on a temp-permanent basis.
This will be covering the Bromley area.
Working Hours - Monday - Friday 8am-5pm
Up to £34-£35k dependent on experience. Plus car allowance.
Duties and Responsibilities.
-Working closely with the site manager to act as the primary point of contact for residents having kitchen and bathroom installation work carried out to their home. -To organise, deliver and attend programmes of resident liaison/meetings where there is a need to consult residents on issues. -Visiting properties at survey stage to carry out pre-start visits or phone calls. -Regularly visit properties and ensure residents are kept fully informed of what work will be taking place and when and be available for liaison throughout the work. -Assist with health & safety checks. -Deal with complaints including initial and follow up visits. -Accurately record and acknowledge all customer contacts. -Maintain communication to the highest possible standards of customer care with residents and site teams.
What you need
- Experience of working in the social housing sector ideally in a similar role. - Excellent customer service skills and experience of working with the general public in a customer facing role. - Full driving license - IT skills specifically Microsoft Office and Exc...
Apply
Location:
Bromley
Salary:
£35,000
Job Type:
FullTime
Category:
Care & Social Services

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