Role: Resident Liaison Officer Location: Croydon Pay: £19.05 per hour (Umbrella rate) Hours: Monday to Friday, 8:00 AM – 5:00 PM

We are currently looking for a committed and professional Resident Liaison Officer to join a leading main contractor specialising in the social housing sector. This role is based on-site in Croydon, supporting a planned maintenance and disrepair project. The successful candidate will play a key role in ensuring smooth communication and coordination between residents, the site team, and our client.

Key Responsibilities:

Schedule and manage resident appointments.

Address and resolve resident queries or complaints in a professional and timely manner.

Maintain accurate property records, including conducting validation checks and customer satisfaction surveys.

Serve as the main point of contact for residents, ensuring they are kept informed and supported throughout the project.

Promote positive relationships and minimize disruption to residents during refurbishment works.

Liaise effectively with all stakeholders to facilitate project delivery.

Requirements:

Minimum 6–12 months experience as a Resident Liaison Officer on planned maintenance or disrepair projects.

Strong communication and interpersonal skills, with the ability to build rapport and manage expectations.

Proficiency in IT systems and the ability to adapt quickly to on-site technology and procedures.

Able...