SW-007-RLO-229

Resident Liaison Office (RLO)

£33,000 - £40,000 per annum Permanent role

Based in Epping (Essex)

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Minimum 2 years’ experience delivering Kitchen and Bathroom re-fits

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Working across occupied properties in the Epping/Essex area

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**Full UK driving licence** As a car/van and fuel will be supplied

Position good to knows

We are recruiting an experienced Resident Liaison Officer (RLO) to support delivery of a £2 million social housing kitchen and bathroom refurbishment programme based in Epping.

This is a permanent RLO role working closely with the Site Manager, subcontractors and client teams, acting as the main point of contact for residents living in occupied properties throughout the works.

The Resident Liaison Officer will play a key role in ensuring high levels of customer satisfaction, access management and clear communication across a fast-paced planned maintenance programme.

Key Responsibilities – Resident Liaison Officer

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Act as the primary point of contact for residents during kitchen and bathroom refurbishment works

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Provide clear communication on programmes, access arrangements and timescales

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Carry out pre-works visits, resident briefings and home consultations

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Support access arrangements for subcontractors and site teams

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Manage resident queries, concerns and c...