Actaris Site Servicces are currently working with a well-established client who is seeking a Resident Liaison Officer to join their planned maintenance team in the North London and Essex area. This role focuses on external projects including window and roofing replacements.

* Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.

* Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.

* Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.

* Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified time lines.

* Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.

Key Skills & Experience:

* Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.

* Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.

* Strong IT skills to manage scheduling, reporting, and communication.

* A proactive and customer-focused approach to problem-solving.

* Ability to work well within a team and manage multiple tas...