Make a Difference in a Community that Matters

We are looking for a Resident Liaison Officer (RLO) to join Royal Borough of Kensington and Chelsea, working within the Lancaster West Neighbourhood Team. You’ll be at the heart of our refurbishment and community recovery efforts—supporting residents with care, professionalism, and consistent communication as their homes undergo significant improvements.

Your Role

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Be the key point of contact for residents impacted by major housing projects.

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Provide empathetic, face-to-face support and regular updates on refurbishment works.

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Coordinate temporary or permanent relocations where necessary.

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Work closely with contractors and internal teams to ensure minimal disruption to residents.

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Handle complaints, feedback, and service improvements through multiple communication channels.

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Support vulnerable residents and ensure tailored services meet their needs.

What You’ll Need

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Experience in housing, customer service, or resident engagement.

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Knowledge of major works processes and social housing policies.

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Excellent communication skills—verbal, written, and digital.

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Ability to manage competing priorities in a fast-paced environment.

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Confidence working with IT systems

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Strong understanding of health & safety and equa...