VS/8047

Resident Service Associate – Build to Rent

18 Month Fixed Term Contract

Manchester City Centre

40 hours per week, Mon – Fri with one Saturday in five.

Salary: £26,000 - £27,000 per annum

My client is a luxury build to rent site in the centre of Manchester. Their brand is all about delivering a sustainable place to live and gather with exclusive shared resident amenities and services.

The Resident Services Associate is generally the first point of contact, therefore has the responsibility of being an excellent brand ambassador. This exciting, fast-paced position will involve working as part of a small team and undertaking an extremely varied workload. Some of the main duties include:

Duties and Responsibilities

Working as part of a team providing front of office support to residents and visitors to the building, always maintaining excellent resident service. (Face to face, Email, LiveChat, 3rd party agents). Respond positively and quickly to resident enquiries and complaints and take appropriate action in line with company procedures. Ensure the building is managed and maintained in line with company policies and procedures to make sure the residents receive a high-quality service. Comply and participate with the schemes’ Health and Safety requirements. Create a friendly and safe environment for residents to feel comfortable speaking with the team about concerns they might have ab...