Resident Service Associate – Build to Rent (North London) An exciting opportunity to join a brand-new Build to Rent development launching in North London in Spring 2026. This is a fast-paced, front-of-house role combining leasing, sales, and hospitality-led customer service. You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five-star resident experience. Key Responsibilities * Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases * Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move-in * Meet and exceed leasing targets with a confident, sales-driven approach * Be the welcoming face of the building, managing the concierge desk and handling walk-in enquiries * Ensure show apartments and communal areas are immaculately presented at all times * Coordinate move-ins and move-outs, including preparing welcome packs and completing check-in/check-out processes * Support unit turns in line with agreed service level agreements * Organise and deliver resident engagement and community events to support retention * Maintain regular communication with residents and proactively gather feedback * Oversee deliveries and ensure the concierge and front-of-house areas are well managed * Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety * Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams * Ensure all security, health & safety, and emergency procedures are followed at all times About You * Sales-driven with experience in leasing, property, hospitality, or customer-facing sales roles * Confident conducting viewings and engaging with prospective customers * Passionate about delivering a premium, service-led resident experience * Highly organised, proactive, and comfortable working in a fast-paced environment * A strong communicator who builds rapport easily and works well as part of a team