Resident Support Officer Temporary Role (until end of September 2025) Salary: £14.24 per hour PAYE Location: Highbury East N5 Home based with one day per week in the office We are seeking a Resident Support Officer to provide an excellent customer-led service in the management and completion of LCDM cases. This role involves working with both internal and external customers with the overall objective of delivering a swift and efficient service. Day-to-day of the role: Effectively and efficiently manage LCDM cases, liaising with appropriate internal and external contacts to facilitate considered decision-making in line with relevant procedures, policies, statutory or regulatory guidance in a timely and cost-effective manner. Maximise output in the delivery of targets and the organisation's strategic objectives and behaviours. Meet all the corporate and departmental service level agreements and support the business in achieving these as a whole. Effectively utilise technologies and Microsoft Dynamic platform to deliver an efficient and effective customer-driven service with the ultimate objective to provide a swift, responsive, and seamless service to customers. Keep accurate, up-to-date records of all actions taken to assist in case management, statistical analysis, and reports to relevant management teams...