Act as the primary point of contact for residents, contractors, and stakeholders, ensuring smooth site operations. Lead and manage an onsite team, fostering a high standard of service and professionalism. Oversee maintenance, health & safety compliance, and contractor performance. Process supplier invoices, and track financial activities. Maintain a strong sense of pride in the development, ensuring it remains well-presented and efficiently run. Monitor resident needs, handle inquiries, and address any complaints or concerns effectively. Ensure adherence to leasehold obligations and support the managing agent in maintaining compliance. Respond to urgent matters and emergencies, liaising with relevant services when required.

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