Response & Voids Manager

New Yesterday

Job Title: Response & Voids Manager

Location: Wisbech and surrounding areas
Contract: Permanent
Salary: £50,000k per annum

About the Role

We are seeking an experienced Response & Voids Manager to join our social housing team in Wisbech. You will be responsible for supervising day-to-day responsive repairs and maintenance activities, ensuring works are completed safely, on time, within budget, and to a high standard.

This role is key to delivering an effective, customer-focused repairs service that meets regulatory requirements and improves the quality of homes for our residents.

Key Responsibilities

Supervise in-house operatives and/or contractors delivering responsive repairs, voids, and planned maintenance
Allocate and manage daily workloads to ensure service targets and KPIs are met
Carry out pre and post inspections of repair works to ensure quality, safety, and value for money
Ensure compliance with health & safety legislation, risk assessments, and method statements
Monitor materials, stock usage, and costs to control budgets effectively
Act as an escalation point for complex repairs, complaints, and resident issues
Liaise with residents, housing officers, contractors, and other stakeholders to coordinate works
Ensure repairs are delivered in line with statutory requirements, including gas safety, electrical safety, and building regulations
Maintain accurate records using housing management and repairs systems
Support operatives with training, performance management, and continuous improvement
About You

Proven experience supervising repairs and maintenance services, ideally within social housing or property maintenance
Strong technical knowledge of building maintenance and responsive repairs
Sound understanding of health & safety, CDM regulations, and compliance requirements
Excellent organisational and problem-solving skills
Ability to lead, motivate, and manage trade teams or contractors
Good IT skills and experience using repairs or asset management systems
Proven experience managing responsive repairs and/or voids services within social housing or property maintenance.
Strong contractor management and performance monitoring experience
Knowledge of housing legislation, compliance requirements, and asset management principles
Full UK driving licence (for site visits)
If you are interested please contact Maryrisa or Holli on (phone number removed)
Apply
Location:
Wisbech
Salary:
£50,000 /annum
Job Type:
FullTime
Category:
Management

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