Restaurant Supervisor

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Restaurant Supervisor

The Blue Stoops, London
Join The Blue Stoops, a thriving and dynamic gastro pub in the heart of London, as a Restaurant Supervisor . We are a rapidly growing establishment known for our vibrant atmosphere, exceptional food and beverage offerings, and a team that genuinely cares about delivering outstanding customer experiences. As part of our sought-after team, you'll play a crucial role in maintaining our high standards of service and hospitality.

About The Blue Stoops The Blue Stoops is more than just a restaurantit's a destination. Our lively atmosphere, diverse menu, and commitment to culinary excellence have made us a beloved spot in London. We're experiencing exciting growth, and we're looking for passionate individuals to join our expanding team and help us continue delivering exceptional experiences to our valued patrons.

The Role The Restaurant Supervisor is responsible for overseeing the smooth running of restaurant service during their shift, ensuring service standards, guest satisfaction, and team performance are maintained across the floor. They are also responsible for assisting the senior management team with BOH systems. They will have a role in engaging with customers and feeding information back to the senior team. Complaint handling will also be a major part of the role - dealing with complaints during service and following up after service.

Key responsibilities and distinctions:

Oversees the entire front-of-house shift, not just a section. Assisting other team members with section control, clearing and resetting tables
Controls service flow and table turn timing
Handles and resolves escalated guest complaints
May assist with rota input, training, and procedural compliance
Reports directly to the Restaurant Manager - who is overseen by the AGM and General Manager
Holds operational shift-level authority, capable of deciding on comps/discounts
May have the responsibility of managing the end of shift including locking the doors and completing the EOD report
May assist with updating training documents to further team improvement

About You We're looking for an experienced hospitality professional who shares our passion for service excellence. You should be:
Customer-focused: Genuinely enthusiastic about creating memorable dining experiences
Natural leader: Able to inspire and guide your team while maintaining high morale
Detail-oriented: Committed to maintaining our standards across all aspects of service
Calm under pressure: Able to manage a busy restaurant environment with grace and efficiency
Communicative: Comfortable voicing ideas and feedback in our open, collaborative culture
Flexible and adaptable: Ready to roll up your sleeves and support your team wherever needed
Passionate about hospitality: Excited by the energy and pace of a successful gastro pub
What We're Looking For Proven experience as a Restaurant Supervisor, Head Waiter, or similar supervisory role (minimum 2-3 years in a fast-paced environment)
Strong knowledge of food and beverage service standards and practices
Experience managing and motivating teams
Excellent communication and interpersonal skills
Proficiency in restaurant management systems and point-of-sale (POS) software
Understanding of health, safety, and licensing regulations
Ability to work flexible hours, including evenings, weekends, and bank holidays
Passion for the hospitality industry and a genuine interest in our gastro pub concept
What We Offer Perks:
£100 voucher given at the end of your first year
£50 voucher given at the end of probation (3 months+)
50% off food and drink for up to 4 people (not available before or after shift)
Staff purchases from suppliers at industry rates
CODE app membership

TPBN1_UKCT
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Location:
Westminster Abbey
Job Type:
FullTime

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