Retail Keyholder Role

Based in Universal Works Store, Kings Cross, London

Reporting into the Store Manager

Permanent Position, 4-5 days

Closing Date 5th April 2026 (or sooner)

What we are looking for:

At ‘Universal Works.’ we encourage our teams to work in the way that we do, by putting our ‘soul’ into our work, making it mean something, so if this resonates with you, read on:

We are looking for a passionate retailer, ideally with supervisor or key holding experience. To be based in our fantastic store in the vibrant shopping area of Coal Drops Yard you would relish in supporting the store and assistant manager, being adaptable to taking the lead when needed. You take personal pride in showcasing what good looks like in exemplary customer service, product knowledge and operational excellence, always upholding the UW brand values

We are looking for this to be a 4 to 5 day role, so please state how many days that you are available to work in your cover letter.

Responsible for:

Customer & Commercial Focus

• Deliver a warm, welcoming customer experience and help build strong customer loyalty.
• Support store sales by driving performance against key KPIs and maintaining excellent retail standards.
• Stay aware of local activity, brand campaigns and customer needs to maximise sales opportunities.

People Support

• Step up confidently in the manager’s absence to brief, motivate and guide the team.
• Support onboarding and training of new starters and act as a role model in service, standards and behaviours.
• Share key business information and provide day‑to‑day coaching, feedback and encouragement.

Product & Visual Merchandising

• Follow VM guidelines to maintain an inspiring, high‑standard shop floor.
• Monitor stock levels, manage replenishment and support deliveries, transfers and customer orders.
• Contribute to product placement decisions and assist with end‑of‑season sale preparation.

Operations & Store Standards

• Maintain excellent shop floor and back‑of‑house cleanliness and organisation.
• Support store opening/closing processes, cash handling and till reconciliation.
• Follow security procedures to minimise stock loss and escalate concerns promptly.
• Support rotas, reporting and compliance with HR and Health & Safety procedures.

Qualifications

• Fashion retail experience is a must.
• Supervisory experience would be advantageous.
• Customer facing skills essential.
• A friendly and confident articulate communicator
• Positive 'can-do' attitude
• Ability to take the lead as and when required
• Passionate about product and to be a brand ambassador

Please apply to jobs@universalworks.com sending your CV and a cover letter

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