This is a fantastic opportunity for a hands-on retail leader who enjoys variety, team development, and delivering an excellent customer experience. You'll be joining a well-established and locally respected retail business with a strong reputation for quality and service, offering a supportive environment and real scope to make an impact.About the RoleAs Retail Manager, you'll take full responsibility for the day-to-day running and overall performance of the store, while also supporting the wider retail operation in other locations when required.This is a hands-on leadership role where you'll be visible on the shop floor, driving sales, maintaining high standards, and leading your team from the front. You'll play a key part in delivering strong commercial results, efficient operations, and a consistently excellent customer experience.Key ResponsibilitiesPlan and drive sales activity to improve overall store performanceSet clear targets and support the team in achieving themLead from the front, motivating the team and maintaining high service standardsMake sure customers receive a consistently good experienceDeal with any issues or complaints quickly and professionallyBuild strong relationships with customers and regular clientsOversee the day-to-day running of the storeWork closely with the service team to manage returns and ensure stock is processed correctlyKeep stock levels in check and make the best use of retail spaceRecruit, train, and develop your teamCarry out regular reviews and provide ongoing support and feedbackCreate a positive, productive working environmentEnsure the store is operating in line with company policies and safety standardsMaintain a clean, safe, and organised environmentKeep up to date with industry trends and best practiceSkills & ExperienceStrong leadership and team management experienceConfident communicator with good people skillsCommercially aware with a problem-solving mindsetComfortable using retail systems and stock control toolsBackground in sales/retailAbility to work under pressure Personal AttributesCustomer-focused with a strong service mindsetAble to work under pressure and manage competing prioritiesOrganised, with good attention to detailProactive and adaptable in a busy environmentWorking Coditions: Full time, requiring weekend work Flexible hours on occasions Mostly a retail environment, with some office workOccasional travel to meet customers, suppliers, or to attend industry eventsThis position is available with an immediate start, so don't wait to get in contact at !JBRP1_UKTJ