Travel Service Partner – Asda Travel Money

Location: Cardiff

Hours: 16 per week

Pay: £13.00 per hour + monthly bonus

Contract: Temp Part Time 12 month Mat cover

A job where you can grow, connect, and make a real impact. At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What The Job Involves

• Welcoming customers, building relationships, and delivering fantastic customer service.
• Understanding what matters most to each customer and helping them with their travel money needs.
• Putting training into action and offering expert advice on our products and services, converting interest into sales.
• Consistently work towards achieving and exceeding team sales targets.
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Working together as a team to drive performance, deliver excellence, and celebrate success together.
• Following company processes and paying attention to detail to ensure everything stays on track.

What We’re Looking For

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and creates a fantastic customer experience.
• A positive, can‑do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s In It For You

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: We get it – life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro‑rata)
• Monthly bonus: Earn extra when you hit your targets.
• Pension plan: With Scottish Widows.
• Career development: Access to training, learning pathways, and internal opportunities to grow.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.