Retail Store Manager

New Today

Job Description

At Season, we believe everyone is capable of creating exceptional food and drink. We turn curious cooks into confident creators.


We’re looking for a Store Manager for our flagship Islington store who loves coaching people and will protect and elevate our signature customer experience – helping every customer feel more confident, inspired, and capable when they leave than when they arrived.

The store also has cooking classes every week or two - we have a tutor who leads these.


The role

This is a hands-on leadership role in a modern cookshop. You’ll spend your days developing people, keeping standards high, and making sure the shop feels warm and brilliantly run. It’s not about pushing volume - it’s about creating exceptional experiences, consistently.


What you’ll do

  • Coach daily – raise the bar through clarity, feedback, and care.
  • Develop your team – get to know what makes each person tick and build real development journeys.
  • Own the customer experience end-to-end – warm welcomes, great questions, thoughtful recommendations, and genuine “wow” moments.
  • Keep operations crisp – rotas, merchandising, stock accuracy, cash and compliance, and a tidy back-of-house.
  • Use feedback and a few simple KPIs to improve week by week – without losing the magic.


This role is not

A by-the-numbers shop job. We’re ambitious, hands-on, and we hold a high bar. You’ll lead from the front, model the behaviours you want to see, and build a team that takes pride in doing things properly.


You bring

  • Experience leading a retail or hospitality team
  • A strong coaching mindset – you enjoy helping people grow and perform with confidence
  • Confidence with rotas, stock, and day-to-day operations
  • Warmth under pressure, good judgement, and a calm, positive presence
  • A genuine love of food and helping people learn


What you can expect

  • A supportive, high-standards environment with real autonomy
  • The chance to shape how a brilliant cookshop feels – for customers and for the team


The package

Competitive salary, real autonomy, exceptional opportunities for development, staff discount.


Ready to run a Season store and help more Londoners fall in love with cooking?

Location:
London
Job Type:
FullTime
Category:
Retail

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