Full-time | 36 hours per week | MondayFriday | Office-based (review possible part home working after initial month) Revenues & Benefits Systems Officer

We are seeking a Benefits professional with significant experience and a strong background in benefit assessment who is ready to progress into a Revenues & Benefits Systems Officer role. This position is ideal for someone who understands the operational side of Benefits and wants to move into a more technical, systems-focused career path.

The role centers on maintaining, developing, and improving our Benefits systems, ensuring accuracy, efficiency, and compliance across all processes. You will work closely with operational teams, IT, and external suppliers to support system changes, testing, upgrades, and data quality.

Make sure to apply with all the requested information, as laid out in the job overview below.
Skills & Experience Revenues & Benefits Systems Officer

We are looking for someone with:

• significant Benefits assessment experience (HB/CTR or equivalent)
• Strong understanding of Benefits legislation, workflows, and operational processes
• Good working knowledge of Excel (lookups, pivot tables, data manipulation)
• Familiarity with any of the following is an advantage:
  • QBF
  • SQL
  • CAKE/HBAP
  • Quality Assurance
  • Appeals
  • End-of-Year processes

We do not expect you to have all the technical skills from day one. We will invest in training and development for the right candidate who brings strong Benefits knowledge and a willingness to learn.

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About the role Revenues & Benefits Systems Officer

You will support the Council in the effective and efficient maintenance and development of the Councils Revenues and Benefits system.

The main purpose of the role: Revenues & Benefits Systems Officer

You will support the Council in the effective and efficient maintenance and development of the Revenues and Benefits system of the Council (Academy)

Specific duties and responsibilities Revenues & Benefits Systems Officer

Responsible for providing support for the Academy system of the Council.

In particular:

• Assist the Academy Systems Manager in providing a high-quality service which ensures the Council meets its statutory and legal requirements.
• Have a high knowledge of the functionality and systems operation of the Academy system to provide advice and support to the Systems Manager (Academy)
• Ensure the regular information updates are managed in a timely manner and report are produced in accordance with business needs
• Maintain and support the Academy System to provide a quality system to the council.
• Draft and update procedure manuals
• Assist with statutory returns (including subsidy), liaise effectively with the Councils External Auditor.
• Assist with the testing of new releases and day to day system issues
• Provide advice to other teams of the Council on Academy functionality, reports and upgrades.
• Produce ad hoc reports, make system updates and changes.

Liaise with colleagues within the Team and the Council to maximise the use and functionality of the system.

Whats missing? Revenues & Benefits Systems Officer
Our job descriptions cover as much of the role as we can possibly get down in writing, but issues will arise, and we hope and expect that you will understand that and take on-board other tasks from time-to-time, in keeping with your role of course.

Your conduct Revenues & Benefits Systems Officer

We expect the highest standards of conduct from our employees and at all time you must carry out your duties with integrity and in accordance with the Code of Conduct for employees.

Equal opportunities

We have a strong commitment to achieving equality of opportunity and expect all employees to implement and promote our policy in their own work.

Health and safety

We are committed to a healthy and safe working environment and expect all employees to implement and promote its policy in all aspects of their work.

Personal and sensitive data

You will have regard for the duty of care owed to personal data and sensitive personal data and any other confidential or sensitive information which you access in the course of your employment ensuring adherence to the Data Protection Act and the Councils Information Security Policy and related guidance.

Of working with financial information and statistics including using a range of MS Excel functionality

Of designing processes and working in accordance with written procedures

Of building good working relationships with internal colleague but also external partner agencies and suppliers as required