Resident Liaison Officer (RLO)

£32,000 - £36,000 per annum

Social Housing

Full-time | Permanent

Isle of Wight

Resident Liaison Officer (RLO) vacancy based in the Isle of Wight. This is a fantastic opportunity for an experienced RLO to join a long-established main contractor delivering high-quality planned maintenance schemes where resident engagement is central to project success.

The role

Resident Liaison Officer (RLO) activity across social housing planned maintenance and refurbishment projects in the Isle of Wight

Managing daily resident communication, engagement, and issue resolution always ensuring a professional and non-adversarial approach

Supporting site teams in delivering works safely, on time, within budget and to high quality standards across occupied properties

Coordinating and delivering resident visits, surveys, property condition checks, and communication packs before and during works

Liaising closely with Site Managers, clients, and residents to ensure smooth programme delivery and high levels of customer satisfaction

Requirements

Proven experience as a Resident Liaison Officer (RLO) within social housing planned maintenance or refurbishment – essential

Strong communication skills with ability to confidently manage residents, complaints, and vulnerable customer situations

Experience working within a main contractor environment on live occupied housing sites

Strong organisational skills with ability to manage multiple resident programmes and site priorities simultaneously

Knowledge of health & safety, safeguarding awareness and site-based compliance processes (SHEQ principles preferred)

Package & Benefits

£32,000 - £36,000 annual salary

Car allowance

This Resident Liaison Officer (RLO) role based in the Isle of Wight offers the chance to join a respected main contractor with long-term pipeline work in social housing refurbishment. If you are an experienced RLO looking for a stable role with strong project exposure and resident-focused delivery, apply today to be considered immediately