WHAT WE DO MATTERS:

At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.

ABOUT THE ROLE AND OUR TEAM:

We’re dedicated to providing a best in class vendor journey, and as part of that, we pride ourselves in giving an excellent account management service to engage with all of the vendors throughout their time using Hitched.

As an Account Manager you’ll be responsible for vendor management. You will be given an account base which you will have regular contact with, build relationships with and minimise any risk of them leaving the platform by giving an excellent account management service and through demonstrating outstanding sales negotiation skills. Your key focus will be revenue, growth and retention rates each month as well as quarterly check-ins to discuss account set-up, expectation management, ‘operational health’ performance, needs analysis and return on investment..

You’ll be working to tight turnaround times, using your communication skills, empathy and problem solving abilities to navigate requests from vendors across the country.

RESPONSIBILITIES:

• You’ll be on the phone and in virtual meetings, focusing on building a relationship with your account base and understanding opportunities to upsell and minimise risk of churn.
• You will be target oriented and driven to achieve your sales numbers
• You will be customer-centric, ensuring that your clients receive impeccable, first-in-class service and that you have trusting relationships with all of your vendor database.
• You will be scheduling meetings & calls with your client base, and preparing detailed renewal plans for their subscriptions on Hitched
• You will also be measured on your performance to fulfil your clients service level agreements; making sure that you provide service and scheduled review calls with your clients at the correct times during their contract.
• Working alongside the rest of the commercial team, the sales team, and our account success managers, you’ll be the face of Hitched for all existing business.
• You’ll be results driven, and ready to take on expansion KPI’s, whilst maintaining excellent customer service. Key focuses will be revenue and retention, alongside impeccable client service.

SUCCESSFUL SALES EXECUTIVE CANDIDATES HAVE:

• A strong phone presence, with excellent communication skills (verbal and written)
• Native or Fluent in English
• The confidence to make regular calls, and remain resilient
• Be IT literate and keep our systems up to date with all relevant information
• You’ll be working as part of a small team so be a good team player, and be someone others want to work with
• Effective organisational skills
• Commitment to professional development and a motivation to make things happen
• It’s important to keep in mind it’s not just what you do, but how you do it - be someone others enjoy working with, take the initiative and be a positive influence on other team members.
• Account management experience would be desired.

WORK MODEL:

• This role is Together@TKWW-eligible and based near one of our office hubs. You’ll be expected to work in the office two days a week as part of our hybrid work model.