Department : Commercial

Employment Type : Full time, London (Holborn)

Office Attendance Expectation Monday - Thursday in the office, Friday WFH

Description

At &Dine, we’re building a community of food lovers—connecting exceptional, independent food makers with customers who expect better catering and delivery.

We’re looking for a Sales Account Manager to build strong, long-term relationships with our diners. You’ll own a portfolio of customers across sectors and company sizes, developing a deep understanding of their catering needs, internal processes, and annual event calendars. Your goal: drive engagement, retention, and growth.

You’ll work closely with our Head of Sales, gaining hands-on exposure, real responsibility, and autonomy from day one. 

Key Responsibilities

• Own and manage a portfolio of diner accounts, defining clear routines and structures to maximise success
• Use data to prioritise accounts, inform strategy, and drive growth and retention
• Lead client meetings and act as a trusted representative of the &Dine diners team
• Identify and implement strategic improvements that support long-term business growth
• Test and iterate initiatives (including A/B testing) to increase diner activation
• Grow revenue within your portfolio through cross-sell and upsell opportunities
• Collaborate closely with Marketing, Operations, and Commercial teams to deliver an exceptional diner experience

Skills, Knowledge & Experience

• Comfortable working with ambiguity and building efficient ways of working
• Strong relationship-building and communication skills
• 2+ years’ experience in account management or partnerships
• Proven ability to present, influence, and build credibility with clients
• Commercially minded with creative problem-solving skills
• Highly organised and effective at managing day-to-day priorities
• Confident using HubSpot
• Experience growing accounts through structured partnership plans and upsell strategies

The Person We’re Looking For

• A humble, collaborative team player
• A natural relationship builder and creative thinker
• Versatile, proactive, and resourceful

Benefits of Working at &Dine

• Equity options — become a part-owner of the business
• £250 learning & development budget to support your growth
• CharlieHR access, with exclusive discounts from brands like John Lewis and Samsung
• Your birthday off — celebrate on us
• £500 referral bonus for successful hires you introduce
• Team socials — we’re serious about food, drink, and great company
• Lunches - regular tastings in the office!