Job Title: Sales Account Manager

Location: Brentwood, Essex

Reporting to: Office Manager

About Us

We are a fast-paced and growing animal feed wholesaler supplying a wide range of feed and bedding products to retailers, merchants, and equine professionals. Due to continued growth, we are seeking a driven and customer-focused Sales Account Manager to join our busy sales team.

The Role

This is a dynamic, desk-based sales role within a high-volume, fast-moving environment. The successful candidate will be responsible for managing existing customer accounts, driving new business opportunities, and delivering exceptional customer service.

This position requires someone who thrives under pressure, can multitask effectively, and maintains attention to detail in a busy sales office.

Key Responsibilities

Sales & Account Management

• Manage a portfolio of existing wholesale accounts
• Proactively generate new business opportunities
• Identify upselling and cross-selling opportunities across product ranges
• Build strong, long-term customer relationships

Sales Desk Duties

• Process inbound and outbound sales orders/purchase orders accurately and efficiently
• Handle high volumes of phone and email enquiries
• Provide product advice and pricing information
• Coordinate with warehouse and logistics teams regarding stock and deliveries
• Manage customer queries, complaints, and returns professionally
• Maintain accurate customer records on internal systems
• Monitor stock levels and communicate availability to customers
• Support credit control with payment follow-ups where required

Administrative & Operational

• Maintain detailed sales records and reports
• Support promotional campaigns and seasonal sales drives
• Keep up to date with product knowledge and market trends

Skills & Experience Required

• Previous experience in a sales or account management role
• Experience within animal feed, agricultural, or equine sectors preferred (equine knowledge advantageous but not essential)
• Strong customer service skills
• Ability to work in a very busy, high-pressure environment
• Excellent communication and negotiation skills
• Highly organised with strong attention to detail
• Confident using CRM systems and Microsoft Office – most notably Excel
• Self-motivated with a proactive approach

Personal Attributes

• Resilient and calm under pressure
• Positive, team-oriented attitude
• Commercially aware
• Flexible and adaptable

What We Offer

• Competitive salary (based on experience)
• Supportive and energetic team environment