Sales Administrator

New Yesterday

My client, a well-established business based in Hatfield, is looking for a dynamic Sales Administrator to become the heartbeat of their customer operations. This is a pivotal role where you will "own" the customer journey, taking full responsibility for the entire process from the initial enquiry to final delivery and aftersales care.
If you are a proactive professional who thrives on delivering gold-standard service and making things happen, this is a fantastic opportunity to join a forward-thinking team where your impact is truly valued.
Key Responsibilities:
* Acting as the first point of contact for new customer enquiries.
* Generating accurate, professional quotes tailored to specific client requirements.
* Converting approved quotes into active orders within internal systems.
* Liaising directly with suppliers to place orders and secure necessary stock.
* Providing consistent updates to customers regarding the status of their orders.
* Managing expectations by communicating lead times, ETAs, and any potential delays
* Monitoring shipments and obtaining Proof of Delivery (POD) documents.
* Investigating and resolving any logistical issues that may arise during transit
* Addressing and resolving customer queries via both telephone and email.
* Managing the returns process (RMA) and ensuring aftersales issues are closed out efficiently.
The successful candidate will have:
*...
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Location:
Hatfield
Salary:
£30,000 /annum
Job Type:
FullTime
Category:
Admin, Office, Secretarial & PA

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