To be a part of the internal sales team To answer the telephone in a professional & friendly manner, handling customer enquiries, taking verbal orders and quote requests. To be the point of contact for customers and internal staff for all delivery/courier related queries. This will involve ensuring that all shipments we have sent are delivered, checking ETA's for customers using our courier websites and contacting the courier if information is not supplied online or is unclear. To be responsible for arranging the despatch of replacement parts in a timely manner for items that are lost in transit and liaising with the stock controller. Assist existing and new customers with pricing and product selection over the phone and via e-mail. Operate the companies business system (SAP) compiling quotations, preparing orders when required, support the external sales team and maintaining customer records. Develop product knowledge through internal training. Support the company when it undertakes special projects. Generally develop the role and take more responsibility within the organisation. Comply at all times with company policies and procedures. Support the company in its maintenance of quality standards. Promote and protect the company's image and good reputation at all times. Fulfill any other duties and responsibilities, after consultation, which may be determined from time to time.Ideally if you have any SAP or qoutes experience thi...