SALES ADMINISTRATOR

DE74, DERBYSHIRE

£27,000 - £29,000

MONDAY – FRIDAY 9:00AM – 5:30PM

LOOKING FOR SOMEONE TO START ASAP

The Role

The role is responsible for managing and processing customer quotation requests via the Cargo booking platform within the fast-paced airfreight and airline industry. This includes proactive telephone and email follow-up to maximise conversion rates, enhance customer engagement and deliver exceptional service across all customer segments.

Working collaboratively within a high-volume quotations team, this position requires strong communication and coordination with internal departments, client airlines, freight forwarders and overseas agents. A solid understanding of airfreight operations and airline industry processes is essential to ensure seamless service delivery, accurate pricing, capacity management, and strong commercial outcomes in a dynamic aviation environment.

Duties

Process new sales quotations by accurately reviewing customer shipment requirements

Preparing competitive and compliant pricing

Entering quotes into the Cargo booking platform in line with commercial guidelines and service standards

Provide timely and professional responses to customers at all levels

Ensuring quote details are clearly communicated

Ensuring customer enquiries are addressed promptly and service expectations are consistently met or exceeded

Conduct proactive telephone and email follow-up with customers to clarify requirements

Support with answering questions, progress quotations and maximise conversion of quotes into confirmed bookings

Work collaboratively within a high-performing team managing a large volume of daily quotation activity

Maintaining accuracy, efficiency and responsiveness in a fast-paced operational environment

Communicate effectively across internal departments

Liaise closely with client airlines and agents both locally and overseas to coordinate capacity, resolve issues and support successful shipment execution

Experience Required

Good customer care skills

Good written and verbal English

Accuracy and attention to detail

Good organisational skills

An ability to work under pressure

An ability to work independently and as part of a team.

Strong administrative skills

EMA25