Sales and Customer Development RepresentativeDepartment: New Door and Part SalesReports To: Sales DirectorOverviewAs a key member of our client’s internal sales team, the Sales Development Representative will play a central role in supporting their customers and strengthening long-term relationships. This position is ideal for someone who thrives on communication, enjoys problem-solving, and is committed to delivering exceptional service to both new and existing customers. A pro-active approach to generating new business, customer engagement and internal collaboration is essential.Key Responsibilities:- Act as a first point of contact for customer enquiries, providing accurate product information and professional guidance.- Maintain strong, positive relationships with existing customers through proactive communication and outstanding service.- Process quotations, sales orders, and follow-ups in a timely and efficient manner.- Actively chase and follow up quotations to customers, ensuring responses are obtained and progressed in a timely and professional manner.- Pro-actively engage with customers to understand their needs and recommend suitable solutions aligned with our client’s product offering.- Collaborate with production, operations, and technical teams to ensure smooth order progression and prompt delivery.- Assist with the development and implementation of social media content and campaigns to support brand visibility and customer engagement.- Support the Sales Director with updates, customer feedback, and administrative tasks.- Maintain up-to-date knowledge of our client’s industrial door and shutter product range.- Contribute to continuous improvement initiatives within the sales department.Skills and Attributes:- Exceptional communication skills, both verbal and written, with the ability to engage confidently with customers.- Strong customer-focused mindset and a genuine commitment to delivering a high-quality service experience.- Highly pro-active with the ability to anticipate customer needs and act on opportunities without prompting.- Ability to build and maintain long-term customer relationships.- Excellent organisational skills and attention to detail.- Ability to work in a fast-paced environment while managing multiple tasks.- Problem-solving mindset with the ability to stay calm under pressure.- Proficient in CRM systems and general IT software.Experience and Qualifications:- Previous experience in internal sales, customer service, or a similar role (ideally within manufacturing or construction industries).- Knowledge of industrial doors, shutters, or related products is an advantage, but training will be provided.What Our Client Offers:- Competitive salary and performance-related incentives.- A supportive, collaborative working environment.- Opportunities for professional development and industry-specific training.- The chance to be part of an established, growing manufacturer with a strong reputation in the industry.