Senior Business Development Manager

We are seeking an experienced and driven Senior Business Development Manager to join a growing sales team. This role focuses on developing new business opportunities while managing and expanding an existing portfolio of customers.

The successful candidate will be responsible for identifying growth opportunities, building long-term client relationships, and driving revenue through proactive sales activity. You will work closely with internal teams and lead an inside sales function to ensure high levels of customer satisfaction and commercial success.

Key Responsibilities

Identify and develop new business opportunities within target customer segments.

Manage and grow a portfolio of existing customers, building strong long-term relationships.

Conduct regular face-to-face meetings with clients to understand their needs and identify growth opportunities.

Customer Relationship Management

Act as the primary interface between clients and internal departments including operations, finance, IT and HR.

Coordinate internal teams to ensure customer expectations and service levels are met.

Develop and maintain clear customer processes and operational procedures.

Sales Operations & Reporting

Manage, track and update sales opportunities within the CRM system.

Ensure agreed commercial rates are maintained and accurately recorded.

Provide regular sales updates and performance reports to senior management.

Team Leadership

Lead and support the Inside Sales team, ensuring leads, quotes and customer requests are handled effectively.

Monitor team performance against KPIs and support their development.

Skills & Experience

Essential Skills

Strong business development and sales skills

Experience Required

Minimum 5 years' direct sales experience

Experience managing or supporting a sales team

Proven ability to identify and secure new business opportunities

Experience managing customer portfolios and long-term client relationships

Commercial awareness and negotiation skills

Qualifications

Good standard of written and spoken English