Introduction:

Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team.

Liberty is the destination for those on a quest to seek out hidden treasures for their homes. Boasting culinary collections and kitchen interiors to decadent fabrics and eclectic decorative pieces, our home department is the place be for those searching for that unexpected gem.

We are on the lookout for Sales Associates to come on board and join us across our Furnishing Fabrics department, so if you’re inspired by interiors and obsessive over homeware, carry on reading.

Key Responsibilities

Service for Sales:

• Provides service excellence to maximise sales – emphasis on furnishing fabrics
• Initiating consiltations and conversations – storytelling and relationship building
• We are looking to recruit a FT team member to fill the vacancy at the Furnishing Fabrics/ Bedding/ Interiors room on 4th Floor with interiors knowledge and training to improve and upgrade our service proposition. It would ideally be an Interior Design Uni graduate in order to be able to advise clients and make informed propositions using different Liberty products and who could be further trained by the Liberty team.
• Is visible on the floor
• Acknowledges all customers to the department
• Engages with customers by approaching them and initiating conversation
• Asks open ended questions to establish customer needs
• Confidently demonstrates product knowledge
• Maximises sale by offering additional products and services
• Overcomes objections by offering alternatives
• Operates till efficiently
• Informs customer of current events and promotions
• Takes every opportunity to promote and open Liberty Loyalty Card
• Takes personal responsibility for ensuing customer problems are resolved
• Creates further selling opportunities by taking customer details and contacting them to give them a reason to return

Knowledge, Skills and Abilities

• Interior design experience or relevant qualifications is advantageous
• Excels in achieving personal goals
• Consistently delivers a great performance
• Has a strong customer centric focus
• Works well with others.
• Demonstrates a real drive for excellence
• Up to date with current trends and relevant brands.

Our Heritage

Founded in 1875, Liberty has been built on a foundation of innovation, craftsmanship, and incredible talent. Born from the adventurous spirit of Arthur Lasenby Liberty, we remain true to our heritage today. From our flagship store to our fulfilment centres, passion and dynamism are woven into our DNA—and that extends to our team.

Liberty is the destination for those on a quest for hidden treasures. From decadent fabrics to eclectic decorative pieces, our Home department is a sanctuary for the unexpected. We are now seeking a Sales Associate to join our iconic Furnishing Fabrics and Interiors department on the 4th Floor.

The Role

You will be the face of our furnishing fabrics, bedding, and interiors collections, acting as a consultant to clients who seek the unique Liberty aesthetic.

We are specifically looking for someone who can provide informed, professional propositions. You will help our clients curate their spaces, using your design eye to suggest products that harmonise beautifully within their homes.

Key Responsibilities

• Service for Sales: Deliver excellence by initiating consultations and building long-term relationships with clients.
• Consultative Expertise: Use your interiors knowledge to advise on fabrics and bedding, upgrading our service proposition through informed design choices.
• The Liberty Experience: Be a visible presence on the floor, engaging customers with open-ended conversation and confident product storytelling.
• Commercial Flair: Maximise opportunities through add-on sales, loyalty programme sign-ups, and proactive client outreach to encourage return visits.
• Operational Excellence: Manage transactions efficiently and take personal ownership of resolving customer enquiries to the highest standard.

About You

You are inspired by interiors and obsessive over homeware. You understand that in a high-volume, high-visibility role, energy and charisma are essential.

• Design Credential: An Interior Design degree or relevant qualification is highly advantageous.
• Trend-Aware: You are up-to-date with current interior trends and relevant brands.
• Customer-Centric: You have a natural drive for excellence and a passion for "getting it right" for the client.
• Collaborative: You thrive in a team environment, believing in the collective talent of the 4th-floor team.

Why Join Us?

You will be joining a business that values your design training and offers the opportunity to be further mentored by the Liberty team. If you have the stamina for a busy retail environment and the vision of a designer, we want to hear from you.