Overview:

A leading provider of specialist industrial services with a strong safety culture and commitment to operational excellence. The organisation delivers high-quality solutions across energy, infrastructure, and technical services, with a focus on continuous improvement and customer satisfaction.

With a proactive approach to innovation and a values-driven culture, the company supports sustainable growth and ensures safe, efficient service delivery across its operations.

Role: Sales Coordinator

• Type: Staff (Permanent)
• Location: UK-based – Runcorn

Overview of duties:

We are looking for a proactive and customer‑focused professional to join our team, delivering exceptional service and operational excellence across all aspects of account management and sales support

What we are looking for:

• Provide a professional and courteous level of service in line with the customer service charter.
• Ensure sales quotations, sales orders and purchase orders are processed in line with company procedures in a timely manner.
• Manage customer accounts that are assigned and proactively look at ways to improve performance of the account.
• Follow up quotation in a timely manner to ensure competitiveness and if anything further can be done to secure order.
• Expediting customer and supplier orders as required.
• Ensure all customer and supplier returns are processed and closed out in line with company procedures in a timely manner.
• Ensure all customer and supplier non-conformances and non-conformance reports are processed and closed out in line with company procedures in a timely manner
• Responsible for input of client details into the CRM system and close out of any old information
• Support with any ITT’s received.
• Assist the Business Development Managers as required
• To be fully aware, assist and support the ongoing development of the integrated management system.
• To maintain good communications with internal and external clients.
• To take a proactive approach to continuous improvement and development of the company’s systems and processes.
• Ad hoc duties as requested by management.
• Travel may be necessary to ensure delivery of business needs.
• Social and business networking is expected.

HSEQ Responsibilities

• Comply with all integrated managements system including all policies and Procedures
• Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training.
• Act ethically and with integrity.
• Ensure all health and safety training issued is undertaken in a timely manner.
• Ensure a safe workplace environment without risk to health.

Core Skills

• Finding creative and effective solutions for customers
• Excellent communication and interpersonal skills
• Excellent time management skills
• Computer literate
• Articulate, dynamic, energetic and delivery focused
• Flexible, adaptable and able to work under pressure
• Ability to take responsibility for individual learning and continuous improvement
• Ability to represent Dron & Dickson in a positive and effective manner
• Take responsibility for managing excellent personal performance and results
• Customer Service Skills

Qualifications & Certifications:

• Minimum Standard Grades or GCSE’s
• CompEx Foundation
• Customer Service Charter Training
• Anti-Bribery Training
• Anti-Slavery & Human Trafficking Training